Privacy policy.

The Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP) includes provisions related to privacy in its Ethics Standard and Appraisal Standard to ensure the confidentiality of client information and compliance with applicable privacy laws.

Key Points on Privacy in CUSPAP

  1. Confidentiality Obligations

    • Appraisers must protect the confidentiality of client information and any data obtained during an assignment.

    • They cannot disclose confidential information without client consent, except when required by law or professional standards.

  2. Compliance with Privacy Laws

    • Appraisers must comply with federal and provincial privacy legislation, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

    • This includes obtaining informed consent when collecting, using, or disclosing personal data.

  3. Secure Data Management

    • Appraisers must ensure that digital and physical records are stored securely to prevent unauthorized access.

    • Disposal of confidential information must be done in a manner that protects client privacy.

  4. Use of Client Data

    • Information obtained during an appraisal must be used only for the intended purpose and cannot be shared with third parties without authorization.

  5. Professional Integrity

    • Appraisers are expected to act with integrity and transparency regarding how they handle confidential information.

    • If an appraiser is required to disclose information by law (e.g., court order), they should inform the client if possible.

Privacy Policy

Effective Date: July 1, 2024
Last Updated: March 18, 2025

Capital Appraisals ("we," "our," "us") is committed to protecting the privacy and confidentiality of our clients, employees, and other stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Collection of Personal Information

We collect only the personal information necessary to provide real property appraisal services, including but not limited to:

  • Client Identification: Name, contact details, and relationship to the subject property.

  • Property Information: Ownership records, lease agreements, property history, photographs, and descriptions.

  • Financial Information (if applicable): Market data, property valuations, and transactional history.

  • Other Relevant Data: Any additional details required to complete an appraisal, as permitted under CUSPAP and relevant laws.

We collect this information through:

  • Direct client communication (phone, email, forms).

  • Property inspections and assessments.

  • Public records and third-party data sources (e.g., land registries).

2. Use of Personal Information

Personal information is used strictly for:

  • Conducting appraisals and valuation services.

  • Preparing appraisal reports for authorized clients.

  • Fulfilling legal and regulatory obligations.

  • Responding to client inquiries.

  • Internal record-keeping and quality assurance.

We do not use personal information for marketing purposes without explicit consent.

3. Disclosure of Personal Information

We do not sell, trade, or rent personal information. Information may be disclosed only under the following circumstances:

  • With Client Consent: When a client authorizes sharing their information.

  • Legal Requirements: If required by law, court order, or regulatory authorities.

  • Third-Party Service Providers: When engaging trusted third-party contractors (e.g., IT security providers), with safeguards in place to protect confidentiality.

All disclosures are made in accordance with CUSPAP’s Confidentiality Standards and PIPEDA.

4. Protection of Personal Information

We implement safeguards to protect personal information from unauthorized access, disclosure, or misuse. These include:

  • Physical Security: Locked filing cabinets and restricted office access.

  • Digital Security: Encrypted storage on Google Drive, ANOW, and Microsoft OneDrive.

  • Access Controls: Limited access to authorized personnel only.

  • Data Retention Policies: Information is retained only as long as necessary for business and legal purposes, after which it is securely disposed of.

5. Access and Correction of Personal Information

Clients have the right to:

  • Request access to their personal information.

  • Correct inaccuracies in their records.

  • Withdraw consent for data collection (subject to legal or contractual obligations).

Requests should be made in writing to our Privacy Officer, identified below.

6. Data Retention and Disposal

Personal information is retained only as long as required for:

  • Completing the appraisal assignment.

  • Compliance with legal, tax, and professional record-keeping requirements.

When no longer needed, data is securely disposed of via shredding (physical records) or permanent deletion (digital records).

7. Privacy Inquiries and Complaints

For any questions, concerns, or complaints about privacy practices, please contact:

Manuel Kennedy-Kuiper
Privacy Officer – Capital Appraisals


P.O. Box 320, Whitehorse, YT Y1A 5X9
867-689-9585
admin@capitalapp.ca

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

8. Updates to this Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website or upon request.

Questions about our privacy policy? Contact us.